The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.

Clients are free to engage with us at the individual Studio level, by Service Line or across service lines at the Group level. Click on the Studios below to learn more and to visit their websites.

Keywords Studios. Company Website. Jobs Posted: 0. Getting Ahead of the Volume Problem The most important period for any new release is the 90 days that immediately follow. And predicting support volumes over this period is critical to any great player support service.

The holy grail of this forecasting is historical data -- channel split, upcoming and historic agent activity, and self-service options, to name a few -- which can be used to provide accurate and direct information about player volumes, trends, and behaviours.

Self-service FAQs and support pages are a huge boon to any customer support service in the games industry. How much do FAQs, support pages, and third-party online resources decrease the volume of support tickets? Organisations that value the player support experience allocate resources to the creation and maintenance of their self-service portal.

Overwhelming, creating a support ticket is the final step of getting support, proving that self-service is a critical element to the support ecosystem. Getting this right is a sure way of deflecting support inquiries from being generated in the first place.

So, there it is. The ingredients to exceptional player support in the gaming industry. Player Support Share Article Back to LAB main. Related Player Support Community Managers Connect: Addressing Challenges in Community Management.

Embracing Automation: 5 Realities Shaping QA, Localization, and Player Communities. Read More. Shout Out! Get in touch with us. The quality of your player support department will directly impact your retention metrics, community sentiment, and long-term success.

Our Player Support agents are on the front line interacting with your customers and have deep insight into how they think, live, and play. This invaluable connection between your players and your brand ensures that you get feedback at every level to help you elevate the gaming experience.

The best support interactions come from two simple factors: speed and accuracy. Get your audience on your side by providing them with the help they need when they need it. Our agents will assist you with building and maintaining internal and public-facing knowledge bases, reducing the volume of incoming tickets, and ensuring a high first-contact resolution rate.

Our global, multilingual customer service professionals will join your existing teams to support your needs for temporary ramp-ups or enable international expansion. Reach new markets and time zones with the help of Lionbridge Games.

Making games is your mission — helping gamers is ours. Entrust us with all your support needs, from staffing and tool setup to reporting. Remove all the hurdles for your players from around the world. Tommy has been in the games industry for over 13 years.

We would love to join your mission. We are less than 12 parsecs away.

support ; jockstrap, athletic supporter, also UK: athletic support n, (sportsman's groin support), suspensorio nm ; When playing sports, men must wear a jockstrap Apply to Spanish Player Support jobs now hiring on preciodolar.info, the worlds largest job site The company offers technical support. — La compañía ofrece apoyo técnico. I sincerely thank my family for all their support

Player support in Spanish - soporte al jugador. Conjugación ; The outstanding level of player support and overall user friendly feel completes this peerless casino package support ; jockstrap, athletic supporter, also UK: athletic support n, (sportsman's groin support), suspensorio nm ; When playing sports, men must wear a jockstrap Apply to Spanish Player Support jobs now hiring on preciodolar.info, the worlds largest job site The company offers technical support. — La compañía ofrece apoyo técnico. I sincerely thank my family for all their support

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.

Clients are free to engage with us at the individual Studio level, by Service Line or across service lines at the Group level. Click on the Studios below to learn more and to visit their websites. Keywords Studios. Company Website. Jobs Posted: 0. Post a Job. Back to job listings.

Often, developers and publishers will take the road of least resistance and deploy webform support as the sole engagement channel. And again, in our experience, providing players with an effortless support experience requires offering multiple engagement options.

Chat, social, community, and forums are key engagement channels that drive player retention. I would round off the list of challenges with accurately forecasting volumes. This is perhaps the most difficult challenge to overcome, as forecasting is more an art than a science, and it requires a large body of historical player behavior data.

Getting these right creates the core of an optimal player support experience. And one can quickly become three, especially in the games industry where there are a litany of options available and a notoriously discerning consumer base. Feedback about player support, whether good or bad, is widely discussed by players.

Players are often involved in active online communities where they openly discuss their experiences, reaching beyond just friends and family..

On the inverse, the vast majority of consumers recommend companies and services to friends or family after a good experience. Millennials are actually the only demographic in the US who tell more people about a good experience than a bad one. Multi-market Games Need Multilingual Support Multi-market releases are an inevitability in games.

Developers want all their players to share the same excellent experiences on launch day, and this requires multilingual support.

Again, the notion that the support experience must be effortless is paramount to the success of the business. But so many businesses fail to take this idea on board. In the games industry, native language support is an enabler of efficiency, leading to fast responses and happier players.

Instead of English-speaking agents translating tickets, and likely missing important details, language agents can get straight to the point. What channels are the most important for video game player support?

Historically, webforms have been the primary channel of player engagement and support, in the gaming space. In recent years, other channels have emerged as vital to the player support ecosystem. These channels include self-service, webchat, social, community, and review sites.

The essential premise of deploying these additional support channels is simple; provide an effortless support experience for players through multiple support options, so they may choose the channel that best suits their preferences and support needs.

because when contacting support becomes a chore, players avoid doing it at all. With younger audiences, developers ought to think about their preferences, rather than the population at large.

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